ࡱ>   p q r s t u v w x y z { | } ~  M @ bjbj== D WWHelFZ(yyyy`{K0}nv . ;4o$ 1B fs qD$_٠8B jz*B$} 0u@sy62 0Kh2O@A PRACTICAL GUIDE TO BUSINESS PROCESS RE-ENGINEERING Mike Robson and Philip Ullah 09: >1A>=, $8;8? #;;0E  "'! #!" ?>  # -!-  &!! 5@52>4 A 0=3;89A:>3> ?>4 @540:F859 .. -@80H28;8  TOC \o \f \h \z  HYPERLINK \l "_Toc496333706" Mike Robson and Philip Ullah  PAGEREF _Toc496333706 \h 1  HYPERLINK \l "_Toc496333707" @548A;>285 : @CAA:><C 8740=8N  PAGEREF _Toc496333707 \h 3  HYPERLINK \l "_Toc496333708" @548A;>285  PAGEREF _Toc496333708 \h 4  HYPERLINK \l "_Toc496333709" 1 2545=85 2 @58=68=8@8=3 187=5A-?@>F5AA>2  PAGEREF _Toc496333709 \h 4  HYPERLINK \l "_Toc496333710" >@=8   PAGEREF _Toc496333710 \h 5  HYPERLINK \l "_Toc496333711" 0G5< =C6=> 2=54@OBL ?  PAGEREF _Toc496333711 \h 5  HYPERLINK \l "_Toc496333712" 'B> B0:>5 ?  PAGEREF _Toc496333712 \h 6  HYPERLINK \l "_Toc496333713"  :0:8E A8BC0F8OE ?>4E>48B ?  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elbin R.M. Management Teams, Why They Succeed or Fail. Oxford: Heinemann, 1981. -B> 3;02=0O :=830 5;18=0, ?>A2OI5==0O 2>?@>AC @>;59 2 3@C??0E.  =59 ?>4@>1=> >1JOA=O5BAO ACBL @07;8G=KE @>;59, A>45@68BAO >?8A0=85 C40G=KE 8 =5C40G=KE :><0=4. "0:65 2 =59 <>6=> =09B8 8=AB@C<5=B0@89 4;O A0<>B5AB8@>20=8O. Kowitz A., Knutson ". Decision Making in Small Groups. Boston, Mass.: Allyn and Bacon, 1980. =830 ?@54=07=0G5=0 4;O A?5F80;8AB>2, 55 @0745;K ?>A2OI5=K AB@C:BC@5 :><<C=8:0F89, 3@C?? 8 @5H5=89.  =59 B0:65 8AA;54CNBAO ?@>1;5<K ?@>F5AA>2, ?@>8AE>4OI8E 2 3@C??0E. =830 ?>;57=0, 5A;8 2K 8=B5@5AC5B5AL 87CG5=85< 3@C??>2>3> 2708<>459AB28O, => G8B0BL 55 =5;53:>. " Shaw M. Group Dynamics. New York: McGraw Hill, 1971. -B> :=830 4;O A?5F80;8AB>2. 5GL 2 =59 845B >1 >A=>20E 3@C??>2>9 48=0<8:8, =0?@8<5@, > @07<5@5 3@C??, > 8E A>F80;L=>9 AB@C:BC@5, A@545 @5H5=8O ?@>1;5< 8 > @07;8G=KE B8?0E 3@C??. Robson M. Problem Solving in Groups. Aldershot: Gower, 1993. -B>  ?@0:B8G5A:>5 ?>A>185 ?> @5H5=8N ?@>1;5< 2 3@C??0E.  :=835 5ABL ?>H03>2K9 0;3>@8B< ?@>F5AA0 @5H5=8O ?@>1;5< 8 ?>4@>1=K5 @5:><5=40F88, :0:8< >1@07>< 8A?>;L7>20BL @07;8G=K5 <5B>48:8. 5:>B>@K5 87 >?8A0==KE 2 :=835 <5B>48: E>@>H> 8725AB=K, 4@C385 A@02=8B5;L=> =>2K. =48284C0;L=>5 ?>2545=85 Harris ". I'm OK  You're OK. 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Wantage Oxon: MRA International, p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elbin M J. Management Teams, Why They Succeed or Fall. Oxford: Heinemann, 1981. PAGE \# "'!B@: '#' '" !B@: 5 @85<, :>340 :B>-B> AB0=>28BAO =0 70254><> 0<>@0;L=CN, =5?@85<;5<CN A B>G:8 7@5=8O 74@02>3> A<KA;0 ?>78F8N 8 =0G8=05B 55 >1>A=>2K20BL, 2K=C640O 4@C38E =0E>48BL 1>;55 ?@>4C<0==K5 0@3C<5=BK, G5< @0=LH5. ?5@2K5 AB0; ?@8<5=OBLAO ?@8 AE>;0AB8G5A:8E A?>@0E CG5=K<8-1>3>A;>20<8 2 A@54=525:>2>9 2@>?5.  @8<5G. ?5@52. PAGE \# "'!B@: '#' '" EDI (Electronic Data Interchange)  M;5:B@>==K9 >1<5= 40==K<8. @8<5G. 5@52. PAGE \# "'!B@: '#' '" Festinger, L. A Theory of Cognitive Dissonance. 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